FAQs

Professional carpet cleaning is typically recommended every 6 to 12 months. The frequency may vary based on factors such as foot traffic, presence of pets or children, and indoor air quality requirements. It's best to follow the specific recommendations provided by your carpet manufacturer.

We employ various professional cleaning methods, including hot water extraction (often referred to as steam cleaning) and low-moisture techniques. The choice of method depends on the type of carpet and the level of soiling. Each approach offers distinct advantages, and we'll recommend the most suitable one for your specific situation.

Drying times can range from 4 to 12 hours, influenced by factors such as humidity, air circulation, and the cleaning method used. Low-moisture cleaning processes may result in shorter drying times, often between 1 to 2 hours.

We generally move small and lightweight furniture items. However, heavy or delicate pieces such as pianos, electronics, or antiques usually remain in place unless special arrangements are made beforehand.

Many stains can be significantly reduced or eliminated. However, some stains, such as those caused by dyes, bleach, or certain pet accidents, may be permanent and impossible to remove completely. Our technicians will assess each stain prior to cleaning to determine the best course of action.

Our carpet cleaning process is safe for both pets and children. We use non-toxic, environmentally friendly cleaning solutions. If you have specific sensitivities or allergies, please inform us so we can take appropriate precautions.

When done correctly, professional carpet cleaning should not cause your carpet to get dirty faster. Our residue-free cleaning methods ensure that your carpets stay clean for longer periods. This is in contrast to low-quality cleaning services that may leave behind soap residue, which can attract dirt.

To prepare for your appointment, please remove small items from the floor, vacuum if requested, relocate breakable items and clutter, and keep pets in a separate area. These steps will help ensure an efficient and effective cleaning process.

We strive for customer satisfaction and can often achieve significant improvements. However, we cannot guarantee complete removal of every stain or odor, particularly in cases of deep-set pet urine damage. We'll provide a thorough assessment and discuss realistic expectations before beginning the cleaning process.

Our cleaning technicians are certified by the institute of inspection cleaning and restoration certification (iicrc). This certification ensures that our team adheres to industry standards for cleaning and restoration, providing you with high-quality, professional service.